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July 16: Financial Services Roundtable

Episode 27 - Bojan Simic, founder of Digital Enterprise Journal (DEJ)

June 12th, 2020

The Hoot - Episode 27 - Bojan Simic, founder of Digital Enterprise Journal (DEJ)

In this week’s episode, John has a conversation with industry analyst and entrepreneur Bojan Simic. He is the founder of Cognanta, Inc. and Digital Enterprise Journal (DEJ).

Bojan and John discuss how observability provides value to organizations, and how advancements in modern log management provide real-time insights from streaming data. This is helping organizations to learn more from their processes and deliver one of the more important aspects of digital transformation: a better customer experience.

“The whole notion of digital transformation means different things to different people. If you look at all definitions they have two things in common. First, how do we use technology as a source of competitive advantage? And second, how do we do that with the customer in mind?”

They discuss an upcoming study on Enabling Top Performing Engineering Teams. Bojan explains how the study can be an important tool to explain the business value of engineering, and how enabling engineers to focus on their core skills can help an organization create a competitive advantage and move ahead in times when they may be tempted to cut budgets.

In fact, DEJ found that enabling engineering teams to focus on creating business value is becoming hugely important. Organizations in DEJ’s research are reporting a 3.1 times increase in missed revenue due to slow software delivery, since 2016. Additionally, organizations are reporting $2.2 million average estimated revenue loss per month, due to performance-related slowdowns in application release times.

They discuss a recent DEJ study: “19 Key Areas Shaping IT Performance Markets in 2020”. The combination of customers expecting faster applications and better digital experiences and IT’s increased understanding that both 1 and 1,000 user trouble tickets issued are an indicator of failing is driving the need for a proactive and customer-centric approach to managing IT.

Listen to the conversation, and come away with a deeper appreciation for the power of data and the impact of carefully-conducted customer research

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